For last one decade we are seeing the convergence of numerous applications by migration to virtualized and scalable environments (cloud ). This began with hosting applications, portals, CRMs & massive success of salesforce.com etc. We had scenarios where smaller VoIP servers mostly with FOSS platforms like Asterisk were migrated. But such migrations lacked the complexity and automation levels needed for a full fledged, compliance ridden multi-location call center.
This is example of a use case where we have performed such a migration where a multi-location, automated call center operation is successfully implemented in the cloud.
